What to Do After an Accident With Your Hyundai — A Complete Step-by-Step Guide

What Poor Decisions in the First Hours Cost You

What you do — or don't do — in the hours and days following an accident has a direct impact on the quality of repairs you'll receive, the speed of your insurance process, and the long-term value of your vehicle.

There's also a point that few people know, and that can cost you if you're unaware: your insurer will try to direct you toward their own network of partner body shops. It's convenient for them. But you have the right to choose where your vehicle is repaired — and that choice can make a real difference in the quality of the final result.

And the good news is that, in the case of our partner, that choice is now even easier to enforce.

Step by Step: What to Do in the Moment

At the scene, safety comes first. Make sure everyone involved is safe. If there are injuries, call 911 immediately. If the vehicle can be safely moved, pull it to the roadside and turn on your hazard lights. Don't move vehicles if there are serious injuries or if police ask you to preserve the scene.

Document and exchange information. Photograph the damage on all vehicles involved, license plates, vehicle positions, and any relevant contextual elements — traffic lights, signage, road conditions. Exchange information with the other driver: full name, driver's license number, plate number, insurance company, and policy number. If witnesses are present, note their contact details. In Quebec, a police report is mandatory if damages exceed $2,000 or if there are injuries.

Contact your insurer. Call your insurance company as soon as possible to report the claim. You'll be assigned a claim number — keep it on hand for every step that follows.

You Have the Right to Choose Your Body Shop

This is the most important point in this guide, and the most commonly overlooked.

When you file an accident claim, your insurer will often — sometimes insistently — direct you toward a body shop in their partner network. But in Quebec, you have the legal right to freely choose the shop that will repair your vehicle. Your insurer cannot force you to use a specific facility. You can explicitly request to work with the body shop of your choice — and that request must be respected.

Our Official Partner: ProColor Brossard

Brossard Hyundai and Genesis Rive-Sud are proud of their official partnership with ProColor Brossard, our designated body shop. This partnership allows us to offer our clients a professional, simple, and efficient experience for all body repair needs.

This partnership comes with a major advantage: through the agreement reached with ProColor's parent company, ProColor Brossard is recognized as a partner shop by nearly every insurance company, regardless of your postal code or current insurer. In practical terms, this means that when you request to work with ProColor Brossard following an accident, your insurer already recognizes them as a trusted partner — considerably simplifying and speeding up the entire claims process.

ProColor Brossard is also currently undergoing a certification process specific to Hyundai and Genesis vehicles, to be completed in the coming weeks, ensuring repairs that fully comply with manufacturer standards.

One Essential Detail: Book an Appointment Before Showing Up

So that the ProColor Brossard team can give you the time you need and provide a quality experience, it's important to book an appointment before showing up in person. Annie and Sam, at ProColor Brossard, handle estimates and need this advance planning to properly assist you.

Two simple ways to book an appointment:

• Online, directly on the ProColor Brossard website: procolor.com/en-ca/shop/brossard
• By phone: (450) 907-6868

Showing up without an appointment risks delaying your estimate rather than speeding it up — a quick call or online booking saves you that wait.

Replacement Insurance: A Safety Net Worth Understanding

If you purchased replacement insurance when you bought your vehicle, it's essential to understand how it works in the event of a total loss.

Standard collision insurance covers the current market value of your vehicle — meaning its depreciated value at the time of the accident. On a two or three-year-old vehicle, this can represent a difference of several thousand dollars compared to what you originally paid.

Replacement insurance, on the other hand, guarantees you an equivalent new vehicle — or reimbursement of its price — without accounting for depreciation. If you're not certain you have this coverage, now is the right time to check your policy.

Windows and Windshields

A stone chip on the windshield, a cracked window after a minor collision — these situations deserve prompt attention before the damage worsens. ProColor Brossard can also advise you on available options for glass repairs. In many cases, your insurance covers this type of repair without a deductible.

Key Numbers to Have on Hand

An accident is never good news. But knowing exactly what to do — and booking an appointment before showing up at ProColor Brossard — guarantees you a smooth experience and service that lives up to your expectations, from start to finish.