Carrières

Required Qualifications:

1. Communication Skills: Ability to communicate clearly and effectively with clients and colleagues.
2. Organization: Ability to manage multiple tasks and organize work efficiently.
3. Customer Service Skills: Ability to understand and respond to client needs in a professional and courteous manner.
4. Problem Solving: Ability to quickly identify issues and find appropriate solutions.
5. Technical Knowledge: Understanding of the company’s products or services in order to better assist clients and staff.
6. Flexibility: Ability to adapt to change and work in a dynamic environment.
7. Attention to Detail: Strong attention to detail to ensure accuracy in administrative tasks and file follow-ups.
8. Teamwork: Ability to work effectively with other team members to achieve shared goals.

Main Responsibilities:

1. Reports and Documentation: Prepare reports on department activities, including service statistics and customer feedback.
2. Continuous Improvement: Participate in evaluating and improving service processes to increase efficiency and customer satisfaction.
3. Support for Technical Advisors: Assist technical advisors in daily task management, ensuring they have the necessary resources to deliver quality service.
4. Performance Monitoring and Reporting: Track and analyze department performance, preparing regular reports to identify areas for improvement and successes.
5. Ongoing Training: Coordinate and organize training sessions for staff to ensure they remain up to date with the latest technologies, procedures, and service standards.
6. Appointment Scheduling: Efficiently manage the appointment calendar to optimize workflow and minimize customer wait times.
7. Customer Concerns: Listen to customer concerns and ensure they are addressed promptly and effectively to maintain a high level of satisfaction.
8. Valet and Shuttle Service Management: Oversee and ensure the smooth operation of valet and shuttle service processes.
9. Related Duties: Perform any other related duties required for the proper operation of the department.