Careers
Customer Care Representative, Service Department — Brossard Hyundai
Apply today: daytime hours, Monday to Friday, right here in Brossard
At Brossard Hyundai, every customer deserves an exceptional experience. We are looking for a passionate, dynamic and attentive customer care representative who wants to contribute to customer satisfaction and be part of a team recognized for the quality of its service.
As a customer care representative in after-sales service, you will play an essential role in building customer loyalty. Through your follow-ups, your professionalism and your service mindset, you will directly contribute to a remarkable customer experience and support the performance of our service department.
Your main responsibilities
- Make follow-up calls to customers within 48 hours of their visit to the service department;
- Gather customer feedback and document their impressions;
- Follow up on feedback with the service manager to support continuous improvement;
- Build a relationship of trust with our customers;
- Actively contribute to delivering a superior customer experience;
- Assist with booking after-sales service appointments;
- Perform any other related tasks.
Profile we are looking for
- Excellent communication and customer service skills;
- Positive, professional and solution-oriented attitude;
- Strong organizational skills and attention to detail;
- Ability to manage several files simultaneously;
- Comfortable with computer tools and telephone communications;
- Bilingualism (French and English).
Work schedule
- Monday to Thursday: 7:30 a.m. to 5 p.m.;
- Friday: 7:30 a.m. to 3 p.m.
Our benefits
- A full-time permanent position;
- A dynamic, collaborative and passionate team;
- A stimulating work environment;
- Structured work processes and high-performing tools;
- Opportunities for advancement within the company;
- A group insurance plan;
- Ongoing training;
- A safe work environment;
- Employee discounts on our products and services;
- Job stability.
Working at Brossard Hyundai
Located at 8750 Taschereau Boulevard in Brossard, near Quartier DIX30, Brossard Hyundai serves customers across Montreal’s South Shore: Brossard, Longueuil, La Prairie, Saint-Hubert and Candiac. Our service department relies on Hyundai-certified technicians and genuine parts to maintain our customers’ vehicles. The customer care representative is the voice that bridges those customers and our team — a direct link to our reputation.
Frequently asked questions about the position
Is this a full-time or part-time position?
This is a full-time permanent position, Monday to Friday, on a daytime schedule: 7:30 a.m. to 5 p.m. Monday through Thursday and 7:30 a.m. to 3 p.m. on Friday. No evening or weekend shifts.
Is automotive experience required?
Dealership experience is an asset but is not required. We are primarily looking for excellent communication skills, a strong customer service mindset and comfort with computer tools and telephone communications. Ongoing in-house training is provided.
Is bilingualism mandatory?
Yes. The position requires bilingualism (French and English), since follow-up calls and appointment booking are handled in both languages with our customers on the South Shore and in the Montreal area.
What does the customer care representative role involve day to day?
You contact customers within 48 hours of their visit to the service department, gather and document their feedback, follow up with the service manager and assist with booking after-sales service appointments.
Where is the work location?
At 8750 Taschereau Boulevard, Brossard, Quebec J4X 1C2, on Montreal’s South Shore, minutes from Quartier DIX30 and accessible via Highways 10 and 30.
How do I apply?
Use the “Apply” button on this job posting to submit your application and résumé. Our human resources team will contact selected candidates.