Careers

Service General Manager

Position Summary

Brossard Hyundai, a well-established automotive dealership on the South Shore of Montreal, is seeking the ideal person, passionate and results-oriented, to lead our service department. The selected individual will demonstrate strong leadership, excellent team management skills, and a commitment to customer satisfaction. This role consists of optimizing operations, supervising and developing the existing team, and ensuring that our quality and safety standards are respected.

Main Responsibilities

• Supervise, support, and continue the development of the service manager (appointment scheduling, service advisors).
• Supervise and continue the development of the shop foreperson to increase productivity, ensure compliance with health and safety rules, and enhance technician engagement.
• Ensure the profitability and operational efficiency of the service department.
• Develop and implement strategies to achieve and exceed financial objectives.
• Introduce initiatives to raise customer satisfaction levels.
• Track and analyze performance indicators (productivity, efficiency, CSI, etc.); propose and implement improvement plans.
• Train, coach, and motivate teams to create a positive and excellence-driven work environment.
• Maintain manufacturer quality standards and ensure compliance with company policies.
• Work closely with general management and other dealership departments to ensure a consistent, high-level customer experience as well as the development and growth of the after-sales service department.

Desired Profile

• Proven management experience in the automotive sector, ideally in after-sales service.
• Ability to analyze financial and operational data to make strategic decisions.
• Inspiring leadership, focused on performance and collaboration.
• Strong customer orientation and ability to resolve conflicts with diplomacy.
• Knowledge of best practices in workshop management and health and safety regulations.
• Excellent communication and change management skills.

What We Offer

• A dynamic and growing work environment.
• An experienced team to guide and develop.
• A permanent and stable position.
• Competitive salary, benefits, and opportunities for advancement.